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Understanding the Process

Understanding the Process

Designing and installing a new kitchen is an emotional experience filled with anticipation and excitement. At the same time, however, it is a very significant investment with lasting implications for you and your family.

The process really begins with deciding which company you choose to do the work, and it’s probably the most important decision you will make throughout the entire process.

When choosing a company, keep the following things in mind:

  • Can you talk to a consultant about what the company has to offer?
  • Is the company a member of a professional organization?
  • Do you feel informed about what you should expect during the process?
  • What styles of doors, countertops and accessories are available?
  • Does the company build their own cabinets on-site or are they ordered from a manufacturer?
  • Does the company install their own cabinets and do they take total responsibility for the job including the removal of old cabinets, plumbing etc.?
  • What warranty does the company offer?
  • Select no more than two companies with which you feel comfortable and will provide the level of service you expect.
  • From these two companies, get initial layouts and price estimates in writing.
  • Above all, do not be rushed or pressured into making decisions. You should be given time to refine your design.

If Cataraqui Is One of Your Choices

If you choose to work with us, your next step is to go home and do a diagram of your existing kitchen space using the directions (“Measuring Up”) included in our website under Resources: The Design Process. If you are planning an addition or are building a new home, you will need to obtain a copy of your finalized blueprints. At this point, you should also provide more detail and facts about your family, your home and your needs by filling out the questionnaire (“Questions About Your Kitchen”) included in our information folder available in our Kingston showroom.

Thank you for considering our company. If you are reading this, you are already well on your way to a new kitchen. You may have visited many showrooms and leafed through magazines to form your ideas and get a clearer sense of the design and style best suited to you, your home and your family.

Perhaps you have begun a collection of photos, notes and examples of your likes and dislikes. This is an excellent practice because it gives the designer a sense of your personal style as you begin to work together.

With this information in hand, you are ready to make an appointment to meet with the designer. After that initial meeting, which typically can last 30 minutes to 1 hour, the designer will prepare a preliminary design, including a 3-D computer rendering.  Once the preliminary design and cost estimate is ready, the designer will arrange a second meeting.

During the ensuing revision and refinement phase, you may want to arrange for any follow up appointments with your designer. It is during this phase that the designer will also arrange to come to your home for an in-home consultation, take final measurements and explain the scheduling of any additional trades people required for your project.

Only when you are completely comfortable will we proceed. At that point, you will sign-off on the project and make a 50% deposit so work can begin and an installation date, typically 3-8 weeks after we receive payment, can be set.

Once we begin working on your kitchen your design should not be changed. The wood, hardware, countertops and other components of your project will be ordered and your plan will be put into production.

We will contact you again prior to the installation date to confirm everything is on schedule. Upon delivery of your cabinets, we will require another 45% of the total cost, with the balance, 5%, due once the cabinets are installed. Our installers are talented craftspeople. Laminate, acrylic and butcher block counter tops can be installed promptly. It’s a little different for stone surfaces.

After base cabinetry is installed, the laser templating for your quartz or granite top will occur and your quartz or granite counter top installation will be scheduled (usually 1 – 3 weeks following completion of your cabinet installation)

The final step in the process is for your and your family to immediately start enjoying your new kitchen.

Ontario Made